Good to know

TERMS AND CONDITIONS

Check-in & Check-out:

On your day of arrival your rooms will be available from 2:00 p.m. We request that you check out by 10:00 am on your day of departure.

 
Small dogs and cats:

Small dogs and cats are welcome in selected rooms: we charge Euro 9.00 per day excluding food. Please bring your own blanket or basket. Should special final cleaning be necessary or if your pet has caused any damage, we will charge for these separately.

 
Payment methods:

We accept cash payment, debit and credit cards (EC-Card, Visa, Diners, Mastercard. We do not accept AMEX!)

 
Room requests:

As far as possible we are happy to fulfil your individual room request.

Cancellation policy and charges

Deposit
For a definite confirmation please send us a deposit of €100,00 per room

Trip cancellation insurance
As an alternative to a down payment, you can take our trip cancellation insurance directly with us. This will cover you financially, should you need to cancel your reservation for important reasons. Trip cancellation insurance costs € 5,00/room/night.

 

Cancellation conditions:
  • Up to 1 month before arrival, no fee will be required
  • from 1 month to 1 week before arrival, 50% of the total price
  • late arrival/early departure 80% of the booked price
Deposit:

For reservations during high season please send us a deposit of €100.00 per room.
After receipt of your booking confirmation we request you transfer the deposit money to the following account:
Cassa di Risparmio Bolzano/Campo di Trens
SWIFT/ BIC-CODE CRBZIT2B040
IBAN: IT 17 M 06045 59110 000000378100

Alternatively, we can send you a form for you to authorise us to debit your credit card with the deposit amount (except AMEX).

Online deposit payment – click to pay!

Online deposit payment – click to pay!
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