Covid 19

We have updated our cancellation terms for all existing bookings, and for new enquiries up to 24 April 2022:

  • You can cancel your reservation free of charge up to 7 days bevore arrival.
  • In case of cancellation, 10,00 Euro/ room will be retained as administrative expenses.
  • For cancellations less than 7 days before arrival, late arrival or early departure, 30% of the agreed amount will be charge
  • You can also change your booking.

 

Our Tip: Take out travel cancellation insurance and you can cancel your reservation free of charge until the day of arrival or leave earlier than expected. (additional cost 5,00 Euro / night / room) Notify us!

 

Find here the main information about the Coronavirus situation in South Tyrol: conditions of travel in South Tyrol

This is what awaits you:

  • When you enter, we greet you with a warm smile hidden under the mask
  • To ensure your safety all our staff will do the periodic corona test
  • There are fewer tables in our restaurant and on the terrace to guarantee our guests more space
  • Our employees wear a mask - customers at the table can remove the mask
  • In all critical points there are dispensers of disinfectants in compliance with the regulations
  • All critical surfaces are cleaned several times a day, especially bathrooms, doorknobs, elevator buttons, ...
  • The cleaning of our rooms have always been at a high standard and are now perfected with special cleaners.
  • The children's playroom is open. We also have a large outdoor play area.
  • The swimming pool is open and the use is free
  • Our wellness area is open and included in the price
  • To avoid that in certain points there are too many people at certain times for some areas we have a reservation system or limited access to a certain number of people
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