Good to know
TERMS AND CONDITIONS
Check-in & Check-out:
On your day of arrival your rooms will be available from 2:00 p.m. We request that you check out by 10:00 am on your day of departure.
On the day of departure you can use the swimming pool and children's area free of charge until 12.00. For an additional cost of 5.00 Euro/adult (children free) you can use the wellness area until 18.00. For a late check out (until 12.00) we charge an additional cost of 10.00 Euro /room. Please let us know the day before departure.
Small dogs and cats:
Small dogs and cats are welcome in selected rooms: we charge Euro 15.00 per day excluding food. Please bring your own blanket or basket. Should special final cleaning be necessary or if your pet has caused any damage, we will charge for these separately.
We accept cash payment, debit and credit cards (EC-Card, Visa, Mastercard. We do not accept AMEX!)
As far as possible we are happy to fulfil your individual room request.
Cancellation policy and charges until 24th April 2022:
We have updated our cancellation terms for all existing bookings, and for new enquiries up to 24 April 2022:
- You can cancel your reservation free of charge up to 7 days bevore arrival.
- In case of cancellation, 10,00 Euro/ room will be retained as administrative expenses.
- For cancellations less than 7 days before arrival, late arrival or early departure, 30% of the agreed amount will be charge.
- You can also change your booking.
Our Tip: Take out travel cancellation insurance and you can cancel your reservation free of charge until the day of arrival or leave earlier than expected. (additional cost 5,00 Euro / night / room) Notify us!
Cancellation policy and charges from May 2022:
For a definite confirmation please send us a deposit of €100,00 per room
- Trip cancellation insurance
… you best conclude a travel cancellation insurance with us. In this way you are financially protected and you can cancel your booking without penalty for serious reasons, such as illness of a booked person, travel restrictions, etc. The insurance costs only 5,00 Euro/day/room. If you want to protect your reservation with our travel cancellation insurance, just notify us when booking.
- Cancellation conditions:
For cancellations up to 30 days before arrival: no cancellation fee, the deposit is refunded. 10.00 Euros will be retained as administrative expenses.
For cancellations less than 29 days before arrival and early departure: 30% of the total cost of the booked stay.
Our bank details:
Cassa di Risparmio Bolzano/Campo di Trens
Account holder: Hotel Lener Campo di Trens
SWIFT/ BIC-CODE CRBZIT2B040
IBAN: IT 17 M 06045 59110 000000378100
Reason for payment: booking from (date) to (date)