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Check-in & Check-out:

On your day of arrival your rooms will be available from 2:00 p.m. We request that you check out by 10:00 am on your day of departure.

Late Check-out:

On the day of departure you can use the swimming pool and children's area free of charge until 12.00. For a late check out (until 12.00) we charge an additional cost of 10.00 Euro /room. Please let us know the day before departure.

Small dogs and cats:

Dogs and cats are welcome: we charge Euro 15.00 per day excluding food. Please bring your own blanket or basket. Should special final cleaning be necessary or if your pet has caused any damage, we will charge for these separately.

Payment methods:

We accept cash payment, debit and credit cards (EC-Card, Visa, Mastercard. We do not accept AMEX!)

Room requests:

As far as possible we are happy to fulfil your individual room request.

Cancellation policy and charges:
  • Deposit
    For a definite confirmation please send us a deposit of 30% of the total cost.
  • Trip cancellation insurance
    … you best conclude a travel cancellation insurance with us. In this way you are financially protected and you can cancel your booking without penalty for serious reasons, such as illness of a booked person, travel restrictions, etc. The insurance costs only 5,00 Euro/adult/room. If you want to protect your reservation with our travel cancellation insurance, just notify us when booking.
  • Cancellation conditions:
    For cancellations up to 30 days before arrival: no cancellation fee, the deposit will be refunded. 20,00 Euro will be retained as administrative fee.
    For cancellations less than 29 days prior to arrival up to 4 days prior to arrival: 30% of the total cost of the booked stay.
    For cancellations less than 4 days or early departure: 80% of the total cost of the booked stay.

Our bank details:

Cassa di Risparmio Bolzano/Campo di Trens

Account holder: Hotel Lener Campo di Trens


IBAN: IT 17 M 06045 59110 000000378100

Reason for payment: booking from (date) to (date)

Online deposit payment – click to pay!

Online deposit payment – click to pay!
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