Good to know
TERMS AND CONDITIONS
Check-in & Check-out:
On your day of arrival your rooms will be available from 2:00 p.m. We request that you check out by 10:00 am on your day of departure.
Small dogs and cats:
Small dogs and cats are welcome in selected rooms: we charge Euro 15.00 per day excluding food. Please bring your own blanket or basket. Should special final cleaning be necessary or if your pet has caused any damage, we will charge for these separately.
We accept cash payment, debit and credit cards (EC-Card, Visa, Mastercard. We do not accept AMEX!)
As far as possible we are happy to fulfil your individual room request.
New Cancellation conditions due to Coronavirus.
NO CANCELLATION FEES UNTIL NOVEMBER 2021:
For reservations of a room with arrival by november 2021:
- Deposit / nominal fee of 10.00 euros / room - The deposit is deducted from the room price as a deposit.
- No additional cancellation costs for cancellations up to 3 days before arrival (regardless of the reason for the cancellation)
- The paid deposit of 10.00 euros / room will be retained as a processing fee in the event of cancellation.
- If rooms are canceled less than 3 days before arrival, 50% of the room price will be charged as a cancellation fee.
- If you also take out travel cancellation insurance, you can cancel the booking free of charge until the day of arrival and are also covered in the event of early departure. (Costs 5.00 euros / night / room)
Cancellation policy and charges (from November 2021)
For a definite confirmation please send us a deposit of €100,00 per room
Trip cancellation insurance
As an alternative to a down payment, you can take our trip cancellation insurance directly with us. This will cover you financially, should you need to cancel your reservation for important reasons. Trip cancellation insurance costs € 5,00/room/night.
- Up to 1 month before arrival, no fee will be required
- from 1 month to 1 week before arrival, 50% of the total price
- late arrival/early departure 80% of the booked price
For reservations during high season please send us a deposit of €100.00 per room.
After receipt of your booking confirmation we request you transfer the deposit money to the following account:
Cassa di Risparmio Bolzano/Campo di Trens
SWIFT/ BIC-CODE CRBZIT2B040
IBAN: IT 17 M 06045 59110 000000378100
Alternatively, we can send you a form for you to authorise us to debit your credit card with the deposit amount (except AMEX).