Good to know
TERMS AND CONDITIONS
Check-in & Check-out:
On your day of arrival your rooms will be available from 2:00 p.m. We request that you check out by 10:00 am on your day of departure.
Small dogs and cats:
Small dogs and cats are welcome in selected rooms: we charge Euro 15.00 per day excluding food. Please bring your own blanket or basket. Should special final cleaning be necessary or if your pet has caused any damage, we will charge for these separately.
We accept cash payment, debit and credit cards (EC-Card, Visa, Mastercard. We do not accept AMEX!)
As far as possible we are happy to fulfil your individual room request.
New Cancellation conditions due to Coronavirus.
For all new bookings and those already confirmed for a period by November 2020
Book without risk - don't cancel too fast!
I stay home and can't wait for the time after the restrictions.
- no deposit for new reservations
- no penalty for bookings already made (until 3 days before arrival)
- refund of the deposit already paid (until 3 days before arrival)
These new regulations also apply to bookings made on booking.com, HRS, hotel.de, usw.
Cancellation policy and charges (from August)
For a definite confirmation please send us a deposit of €100,00 per room
Trip cancellation insurance
As an alternative to a down payment, you can take our trip cancellation insurance directly with us. This will cover you financially, should you need to cancel your reservation for important reasons. Trip cancellation insurance costs € 5,00/room/night.
- Up to 1 month before arrival, no fee will be required
- from 1 month to 1 week before arrival, 50% of the total price
- late arrival/early departure 80% of the booked price
For reservations during high season please send us a deposit of €100.00 per room.
After receipt of your booking confirmation we request you transfer the deposit money to the following account:
Cassa di Risparmio Bolzano/Campo di Trens
SWIFT/ BIC-CODE CRBZIT2B040
IBAN: IT 17 M 06045 59110 000000378100
Alternatively, we can send you a form for you to authorise us to debit your credit card with the deposit amount (except AMEX).